Refund policy

if you have any questions about your order, please contact us at info@theflowermerchant.com.au

Perishable goods
As flowers and plants are perishable items, we do not accept returns or exchanges once an order has been delivered.

Damaged, incorrect, or unsatisfactory items

Please inspect your order upon delivery. If your flowers arrive damaged, incorrect, or not in acceptable condition, you must contact us within 24 hours of delivery, along with clear photos of the product.

Once reviewed, we may offer a replacement, store credit, or refund, at our discretion, in accordance with Australian Consumer Law.

Non-returnable items

We do not accept returns or refunds for:

• Perishable goods (flowers, plants, food items)

• Custom or personalised arrangements

• Change of mind

• Incorrect delivery details provided by the customer

• Orders where the recipient was unavailable at the time of delivery

• Sale items or discounted products

• Gift cards

Cancellations

Orders can only be cancelled or amended before they are prepared or dispatched. Once flowers are prepared or out for delivery, cancellations are not possible.

Your consumer rights

Nothing in this policy excludes your rights under Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund as required by law.