Useful Information

Payment options

We accept the following credit cards Visa, Mastercard, American Express and Diners. We also accept electronic funds transfer into our account; please ring the shop to organize this but flowers will not be delivered until payment is received. We will accept a postal cheque order but flowers will not be delivered until payment is received. Your payment process will be transferred via a secure method.

Security Policy

The Flower Merchant is committed to the security of your credit card details. We have employed the latest technology to ensure that data traffic between your web browser and our web server is encrypted. Your credit card number is stored on our site in an encrypted format and is always transmitted in a secure fashion. In order to keep with a high security level please ensure that you log out after placing an order so that no-one else who may use the computer after you can discover your details.

Guarantee

We guarantee that all flowers will be delivered in perfectly good condition. We do wet pack all our bouquets of flowers (i.e. water packed around stems at bottom) and/or the majority of our flowers are delivered in either ceramic containers vases or boxes, which hold water. We pride ourselves on the quality of our flowers. The Flower Merchant guarantees all flowers that are sent out from this shop are of the highest quality standard but if there are any queries we must be notified within 24 hours. We will endeavour to supply similar flowers and colours to our product range but some flowers are seasonal and will have to be substituted with other beautiful blooms that are in season.

Refunds and Returns

Refunds and or returns can be organized by ringing our friendly staff at the shop

 

Corporate and Bulk Orders

We would more than happy to accept large orders but we will need a few days notice so we can guarantee required flowers and colours. Please ring the shop to verify this and talk to our friendly staff.